- Rely primarily on conversation - endless semi-productive meetings
- Feel forced to constrain the discussion to meet a predefined timeframe
- Have only a sense of their alignment
- Postpone dealing with the details
- Are confounded when actions do not support what appeared to be agreed to
- Generate a frustrating amount of rework and realignment
- Fall short of the desired outcome
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- Lack of Clarity
Dialogue comprises too many “grand themes”, platitudes, and adjectives that are open to misinterpretation and permit unspoken non-commitment.
- Low Coverage
Traditional conversation focuses on defining success and how to get there. Not adequately discussing the restraining factors leads to flawed plans.
- Incompleteness
It's not just what people will say. Not having a mechanism for bringing what people find difficult-to-discuss into the conversation leads to issues during implementation.
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- A conversation-only approach is inefficient and inadequate
- People are willing to align at a high level but the devil is in the details when it comes to action
- Even when groups appear aligned, they are not aware of the details of where they are misaligned
- Alignment is never yes/no - at the level we take action it is always somewhere between 0 and 100%
- Groups find it most comfortable talking about their joint aspirations but struggle declaring challenges
- Alignment drifts over time, yet is not continuously managed
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