Research Insights Overview

GROUP DESIGNS REACH BEST POSSIBLE ONLY BY CHANCE

Weak and incorrect concepts and methods cause most goals and actions to enter implementation with serious unseen flaws.

Big data.

We gathered decision design content from every participant in hundreds of groups identifying how to advance a shared topic.   

Real-time data.

Views, opinions, concerns, aspirations, knowledge, reasoning and rationale.

Initial thoughts to post-dialogue agreements, goals and actions.  

Diverse data.

> Fortune 50 leadership to 5-person ventures.

> Federal policy to non-profit culture.

> Local teams to global initiatives.

> Corporate strategy to marketing campaigns.

Birthing Doulas
Church Pensions
Strategic Weapons
AI
Adoption
Homeless Planning
Federal Policy
Corporate Strategy
Tropical Diseases
Product Innovation
Turn-arounds
Merger Integration
Culture Change
Process Improve
ment
Growth Strategy
Service Innovation
Go-to-Market Strategy
BPO Contracts
Industry Alliances
Portfolio Design
Safety Strategy
Joint Ventures
Board Design
IT Project Charters
Failing
Programs
Water Supply

Measured observations.

We have currently identified 41 procedural flaws in how groups design goals and actions.

These flaws account for the gap between Best Possible goals and actions attainable and those the group actually produces - even when it believes its output is the best possible.

An unexpected conclusion.

One of the oldest, most mission-critical managerial responsibilities, Group Design is an immature craft.

We surfaced many procedural flaws.
Three critical examples:

Flawed foundations.

The ubiquitous practice of Stakeholder Interviews contains a previously unrecognized flaw.

Developed in the 1920s for sentiment analysis, going mainstream in the 1980s, stakeholder interviews and analysis were not designed for group decision design. The flaw distorts conclusions about the group’s starting position and the direction its conversations should take.

This causes groups to design goals and actions from an inaccurate and incomplete picture of the situation.

Agenda error.

The importance of meeting agendas has been seriously underestimated.
What a group discusses - and in what order - defines the solution space from which its goals and actions can emerge.

Yet most agendas are created without design tools such as selection and pathing logic. They appear rational while unknowingly placing the group’s Best Possible design beyond reach.

The resulting goals and actions may be celebrated as sound while actually ranging from suboptimal to damaging.

Agreement gap.

Before their first dialogue, group members already disagree on 76% of their opinions. Reconciling the important differences is one of the most critical success factors in Group Design.

But consider a group of ten people: five support a proposed goal and five oppose it. What dialogue method would you use to help all ten converge on the right goal?

No standard method is taught. Leaders, managers, consultants, and facilitators each improvise their own approach - often without realizing they have one.

A weak discipline produces weak output.

Three critical examples:

Weak fit.

When groups describe the intended outcomes of in-flight implementations, they identify 13 on average. Unbeknownst the them, they agree on 5 and disagree on 8.

Without an explicit Cost of Inaction against which to assess the value of proposed outcomes, an implementation may be merely valuable rather than demonstrably on target.

Due to Feasibility-Bias throughout the design process, many valid and valuable goals are prematurely rejected.

Three findings that bring into question whether what looks right is right.

Barely feasible.

When groups are asked why their in-flight implementation won't be successful, they average 44 unresolved constraints - issues not being addressed.

Even in problem-solving, turnaround, restorative situations, opinions that might be deemed negative are unwelcome or stifled.

Concerns about unintended negative consequences are among the strongest emotional reasons for rejecting otherwise valid goals and actions. Sponsors foresee 1 on average; implementers foresee 12 others, but current methods do not systematically surface and prevent such concerns.

The time and discomfort dealing with constraints is far greater during implementation. Many are irrecoverable.

Low alignment.

Alignment is misused to describe whether a group agrees about an opinion and whether they are acting toward a stated goal. How a group thinks about an opinion is its likemindedness.

Likemindedness is treated as a binary condition: we/they are aligned or not aligned. Mathematical analysis derived from Thomas Schelling’s work on likemindedness placed every group between 44 and 92 on a 0–100 scale. No group was ever fully 'aligned.'

We project that no group can ever be fully aligned. And the data indicates that few groups find sufficient alignment.

Of 144 leadership teams, 6 had sufficient likemindedness to use common language and act in coordination.

Alignment is the Holy Grail of management. It is one of the most discussed, desired, and invested-in outcomes in organizational life. Yet for all the frameworks, methodologies, and interventions devoted to it, leaders still struggle to determine how much alignment they actually have and whether it is sufficient for coordinated action.

False positives.

Current Group Design concepts and methods systematically cause capable groups to produce goals and actions that appear rational, logical, and compelling yet are consequentially inaccurate and incomplete.

Compounding loss.

Each new Group Design sends valuable but flawed goals and actions into implementation.

The Cost of Inaction is not one poor implementation but the repeated production of avoidable underperformance.
FAQ
Frequently asked questions
What did SchellingPoint's research study?
How legitimate is this research?
Is this research published?
What is the primary limitation on this research?
What are 'false positive' goals and plans?